At Re-Build Computer, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Return
A product is eligible for return only if:
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The product is defective, damaged, or incorrect at the time of delivery
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The return request is made within 3 days of receiving the product
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The product is unused, in original condition, with all accessories, manuals, box, and invoice
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, negligence, liquid damage, or power issues
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Software, licenses, digital products, or activated items
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Clearance sale or discounted items (unless defective)
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Products without original packaging, invoice, or warranty seal
3. Return Process
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Customers must contact our support team before returning any product
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After approval, the product must be returned to our specified address
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Return shipping costs may be borne by the customer unless the issue is from our side
📧 Email: info@rebuildbd.com
📞 Phone: +8801894963019
4. Refund Policy
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Once the returned product is inspected and approved, the refund will be processed
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Refunds will be made via the original payment method
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Refund processing time may take 7–10 working days, depending on the payment provider
5. Replacement Policy
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If eligible, customers may choose replacement instead of refund
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Replacement depends on stock availability
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If the same product is unavailable, an equivalent product or refund may be offered
6. Warranty vs Return
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After the return period ends, any product issues will be handled under the Warranty Policy
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Warranty claims are processed through the authorized service center
7. Wholesale / Bulk Orders
8. Policy Changes
Re-Build Computer reserves the right to change or update this policy at any time without prior notice..
